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Return & Exchange Policy
Return Policy
We aim to make your shopping experience smooth and satisfying. If you're not fully happy with your purchase, we’re here to help.
General Return Policy – 14 Days
You can request a return or exchange within 14 days of delivery for most items. Returns will be accepted if the following conditions are met:
  • The item is unused, unwashed, and in its original packaging with all tags, accessories, and manuals.
  • It is in resaleable condition.
  • A valid tax invoice is provided.
Eligible Return Reasons
We accept returns or exchanges for the following:
  • Wrong Product ReceivedReceived an incorrect item, size, or variant? Request a return/exchange within 14 days.
  • Product Damaged in TransitIf the item arrives damaged or defective, report it within 48 hours of delivery. Photo or video evidence is required.
  • Change of Mind (Selected Categories Only)For categories like fashion or home décor, you may return items due to change of mind—provided return conditions are met.
Non-Returnable Items
Some items cannot be returned or exchanged due to hygiene, safety, or supplier policies, unless found defective or damaged:
  • Frozen or refrigerated items
  • Undergarments & innerwear
  • Perishable goods (e.g., food, beverages)
  • Electronics with a broken seal or missing accessories
  • Items marked as “Final Sale” or “Non-Returnable” at checkout
Exchange Policy
We offer exchanges for size or color issues in categories like fashion, footwear, or accessories. If the required variant is unavailable, you can opt for a refund, voucher, or Jeevee points.
Proof Required for Returns
To help us process your return quickly, please provide:
  • Photos of the product (front, back, and any damage)
  • Picture of the packaging
  • Unboxing video (mandatory for transit damage claims)
Refunds
  • Refunds are processed within 3–5 business days after inspection.
  • They will be issued to your original payment method or Jeevee points, as preferred.
  • For COD orders, you may be asked to share bank or wallet details.
Return Pickup & Costs
We provide free pickup for eligible products and serviceable locations.
Need Help?
To start a return or for assistance, contact our support team:
WhatsApp/Viber:+977 98011-65960
Note: Return eligibility and conditions may vary by product, seller, or ongoing promotions. Always check the product page for specific return terms.
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Jeevee Health Pvt. Ltd. 910 Narayan Gopal Sadak Lazimpat, Kathmandu, Nepal
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