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3X Money Back Guarantee Policy
Your Trust, Our Commitment
At Jeevee, we are proud to only sell Genuine & Authentic Products. We understand how important trust is when it comes to your health, beauty and lifestyle purchases, and we take that responsibility seriously.
That’s why we proudly offer a 3X Money Back Guarantee on all applicable products.
What Does This Mean?
If you receive a product from Jeevee that is proven to be unauthentic, you will be eligible to receive 3 times the selling price of that product.
How to Claim:
  • Submit your claim within 7 days of product delivery. You can submit the claim from Accounts>Issue Reports
  • Provide reasonable proof such as:
    • Clear photos of the product and packaging
    • Comparison with verified authentic products
    • Official communication from the brand (if available)
  • Our team will review and validate your claim based on the information provided.
Once approved, you’ll receive a 3X refund to your original payment method or Jeevee points credit, whichever you prefer.
Please Note:
  • We claim authenticity only, which means we do not list/ sell copies of branded products, no matter the quality of the copy, but imitation products under different brand names (not similar brand names) are not considered non-genuine, as many reputed brands take inspiration from other brands as well
  • This guarantee applies only to products that fall under our authenticity assurance category
  • Claims will be assessed case-by-case to ensure fairness and prevent misuse.
  • Jeevee reserves the right to investigate and make a final decision on all authenticity claims.
  • As brands often change packaging, a new or old packaging is not considered fake, and cannot be claimed only in terms of packaging change
  • As brands manufacture in batches and in different countries, consistency and quality sometimes differ as per country, formulation changes and manufacturer; claims cannot only be made based upon this parameter.
Shop with Confidence
Your satisfaction and safety are our top priorities. If you ever suspect a product might not be authentic, don’t hesitate to reach out to our Customer Support Team. We're here to make things right, three times over.
Need Help?
For any claims or assistance, contact our support team:
WhatsApp/Viber:+977 98011-65960
Payment Options
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Genuine Products
sourced directly from brands
1500 Brands
Curated over 3Lakh+ Products
Available on
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Jeevee Health Pvt. Ltd. 910 Narayan Gopal Sadak Lazimpat, Kathmandu, Nepal
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