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Policies
Shipping Policy
Thank you for shopping with Jeevee! We’re dedicated to offering you a smooth, dependable shopping experience.
Shipping Zones and Delivery Areas
Jeevee delivers across Nepal. If your location falls outside our standard delivery zones/areas, feel free to reach out to our customer support team, we’ll do our best to assist you.
Delivery Charges
Delivery charges are calculated based on the customer’s shipping address and the total weight of the items in the order.
Cash on Delivery (COD) Policy
Cash on Delivery allows you to pay in cash when your order is delivered by Jeevee.
  • No extra COD fee is charged, regardless of order value.
  • Only Nepalese Rupees are accepted for COD payments.
  • Payments via card, cheque, or any non-cash method are not accepted under the COD. Our Delivery partner however could accept QR payment at the time of delivery.
COD is ideal for customers without a credit/debit card or those who prefer not to pay online.
Estimated Delivery Time
For both online and COD order payments, the order is confirmed after the customer places the order from an app/web.
You will receive an update of your order via notification at every order stage: orders placed, packed, shipped, and delivered. Please make sure that your notification is turned on if you wish not to miss an update on your order.
  • Inside Kathmandu Valley: Orders are delivered within 24-48 hours, subject to product availability.
  • Outside Kathmandu Valley: Orders are delivered within 24-72 hours, subject to product availability.
  • If an item needs to be sourced from a different store or supplier, delivery may take longer. In such cases, our customer service team will notify you of any delays.
  • For partial shipments, any unfulfilled items will be refunded using your original payment method if the payment is already received.
International delivery
International delivery is not available currently.
Need Help?
If you have any queries or need assistance, contact our support team:
WhatsApp/Viber:+977 98011-65960
Return & Exchange Policy
Return Policy
We aim to make your shopping experience smooth and satisfying. If you're not fully happy with your purchase, we’re here to help.
General Return Policy – 14 Days
You can request a return or exchange within 14 days of delivery for most items. Returns will be accepted if the following conditions are met:
  • The item is unused, unwashed, and in its original packaging with all tags, accessories, and manuals.
  • It is in resaleable condition.
  • A valid tax invoice is provided.
Eligible Return Reasons
We accept returns or exchanges for the following:
  • Wrong Product ReceivedReceived an incorrect item, size, or variant? Request a return/exchange within 14 days.
  • Product Damaged in TransitIf the item arrives damaged or defective, report it within 48 hours of delivery. Photo or video evidence is required.
  • Change of Mind (Selected Categories Only)For categories like fashion or home décor, you may return items due to change of mind—provided return conditions are met.
Non-Returnable Items
Some items cannot be returned or exchanged due to hygiene, safety, or supplier policies, unless found defective or damaged:
  • Frozen or refrigerated items
  • Undergarments & innerwear
  • Perishable goods (e.g., food, beverages)
  • Electronics with a broken seal or missing accessories
  • Items marked as “Final Sale” or “Non-Returnable” at checkout
Exchange Policy
We offer exchanges for size or color issues in categories like fashion, footwear, or accessories. If the required variant is unavailable, you can opt for a refund, voucher, or Jeevee points.
Proof Required for Returns
To help us process your return quickly, please provide:
  • Photos of the product (front, back, and any damage)
  • Picture of the packaging
  • Unboxing video (mandatory for transit damage claims)
Refunds
  • Refunds are processed within 3–5 business days after inspection.
  • They will be issued to your original payment method or Jeevee points, as preferred.
  • For COD orders, you may be asked to share bank or wallet details.
Return Pickup & Costs
We provide free pickup for eligible products and serviceable locations.
Need Help?
To start a return or for assistance, contact our support team:
WhatsApp/Viber:+977 98011-65960
Note: Return eligibility and conditions may vary by product, seller, or ongoing promotions. Always check the product page for specific return terms.
Refund Policy
At Jeevee, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below.
  • Full Refund Possible if you received a defective item.
  • The ordered item(s) is lost or damaged during transit.
  • The ordered item(s) is past its expiry date.
How to Request a Refund
To request a refund, simply call or email your order details, including the reason why you're requesting a refund.
  • Refunds are processed within 3–5 business days after inspection.
  • They will be issued to your original payment method or Jeevee points, as preferred.
  • For COD orders, you may be asked to share bank or wallet details.
Need Help?
If you have any queries or need assistance, contact our support team:
WhatsApp/Viber:+977 98011-65960
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Jeevee Health Pvt. Ltd. 910 Narayan Gopal Sadak Lazimpat, Kathmandu, Nepal
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